Scammed!!! We do this to make sure each fan is able to choose tickets that are most accommodating to them. Nothing arrived. I never received the email and therefore never accepted the tickets. I then I received an electronic transfer notification which I followed through on. Here are 8 tips for writing great reviews. Do not use Vividseats!! And in checking with the Keillor show I found that the show was not sold out! Vivid Seats has not responded to my email. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Vivid Seats offers a premium shopping experience and the industrys best ticket prices. How do I determine the seat numbers for a ticket listing? Melinda, your concerns are absolutely valuable and matter to us. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Barbara, who is my agent, was absolutely the best that you could have. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I never received my tickets but was charged for them. Vivid Seats is an independently owned and operated online marketplace. We apologize for the frustration you experienced. Then the day of the event I got an email cancelling my ticket. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Angel P helped me out. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Just another company who still made money over COVID. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Vivid seats is horrible. No refund offered!! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! The seller is not responsible for paying shipping fees. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Unsubscribe easily. The person the ticket was for has since died. Send us a DM on social media. Our content is intended to be used for general information purposes only. I spoke with Carlos A over the phone to purchase my tickets. 1,560 talking about this. Was not able to get in with those tickets I paid for. They deserve to go bankrupt as they cost me $800. Thank you. Recent customer reviews are positive. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com With the plethora of ticket resell sites, this is one to avoid. Your trust is important to us. Vivid seats are scammers. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. These people are thieves and liars. I would like to warm people to avoid buying tickets through Vivid Seats. Claim your listing for free to respond to reviews, update your profile and manage your listing. We launched @recap.email and legal webhooks. Its not right that they say they have no control over the seller. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Contact Customer Service | Vivid Seats We absolutely value your feedback and apologize for the stress this may have caused you. I purchased tickets to the motley Cre concert in Seattle in 2019. Vivid Seats Culture | Comparably Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Original review: Feb. 9, 2023. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. You advised that you arrived at 7:50 PM. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Overall, my experience was very positive. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. For 2 and now the event is selling them for 25$$$!!! Dont EVER use vivid seats for any purchases. Unsubscribe easily. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid Seats Review | Top Ten Reviews This is clearly a loophole being used often by venues to protect these ticket scammers. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. We encourage you to monitor your bank and email for further updates on your order. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. The market price provided by Vivid was over $500 per ticket. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will always use vivid seats when getting my tickets. Do not waste your time or money on this company. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Got us a great deal on our tickets love this company. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. All for the seller, not for the customer. Yes. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Vivid Seats Updates 2021 Financial Guidance | Markets Insider We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Over 100 million tickets sold. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Group tickets DO NOT need to have electronic tickets. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). and then vice versa on the inventory thing. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. We'll get you there. Full refund and apology for lack of ticket delivery. IE, Hundreds of people are standing in front of you. they are all the same basically. How reliable is vivid seats? Explained by Sharing Culture All I got was a run around, excuses, and finally no response what so ever. Absolute worst customer service ever. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber In my eyes I trully beleive you are a rip off company. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. When I go the tickets, I called the venue and was told they were not handicap. Great customer service skills. I bought my tickets 5 months before the show. After a couple days and a hour or two of being on hold I finally received my refund. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Vivid Seats Culture At a Glance. Purchased parking for the Super Bowl. I had an expensive ticket to the Garrison Keillor show at Red Rocks. A. From over pricing. We understand it's frustrating when events are postponed. The Insurance is not included. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I would never have the paid this amount of money for average seats. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. But, what I'm reviewing . 2. None of the options worked for us NEVER will I use this company again. VIVID SEATS LLC. Do not trust Vivid Seats!!!! The buyer is responsible for these costs. He deserves 10 gold stars! I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I specifically chose a section my whole group is in. Then allows the seller to change the date to the day of the event. Is SeatGeek Legit? It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We encourage you to reach our to our online support team by sending us DM on social media. We appreciate your patience. My tickets were not released until 1 week before the show. What 4 Analyst Ratings Have To Say About Vivid Seats. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I called Vividseats and was told there was nothing they could do. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. He was quick to answer my questions and quick to book my tickets. I feel that you overcharged me. Desired outcome: We value your privacy. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Address: 111 N. Canal Street. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Customer service told me they will not help me because I already accepted the tickets. Desired outcome: Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. B. Berlinda G. Today , California. I want my $1,500 back in my bank account. I could not attend. I called before the event and after. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Dont use this site they are horrible. On December 13, 2022, I received the tickets from Vivid. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. This complaint was posted by a verified customer. He said I should post the tickets for sale. These were special seats, including dinner and first 2 rows on the dirt. If you have any additional questions, we encourage you to reach out to our online support team on social media. When the tickets never came, I contacted Vivid repeatedly. Support : Vivid Seats Customer Support We value your privacy. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Disputed several times and no resolution till this day. Our online support team is here to help resolve your concerns. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) I feel sorry for other customers who have lost a lot more money than we did. Should I buy tickets on Vivid Seats? How it works, fees, rewards For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Showed up after start of game and lot was closed. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Vivid Seats has 450 employees. and their online chat system is useless. Tickets were electronic via phone. Reliable & Rewarding Tickets. Its not final unless I had the tickets available which I didnt. So I have no tickets and am out $600. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. To sell tickets, they must meet Vivid Seats requirements. They go above and beyond to make my transactions fun and fast! Couldnt cancel that ticket either. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. They refuse to give a refund due to sending the tickets prior to showtime. Save. Dial 833-228-5143. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. The site didn't show the total of $632.10 until after I purchased the tickets. Well start sending you the news you need delivered straight to you. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Unsubscribe at any time. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Vivid seats has been getting scammy lately. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I had a great experience. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Heads up. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Spent all week leading up to the event trying to call only to get the worst support ever. Phoney Company! I just want the tickets I spent my hard earned money on. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I called 2 seconds after I saw the $960 total. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Wed, 11 May, 2022 at 5:09 PM. Date of experience: 26 February 2023. They refuse to give refunds for anything. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I thought Vivid was a pr0n company. They can see this but they refused to issue a refund. Disgusted. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. This information will help to determine next steps. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I will never use vivid seats ever again. We appreciate you bringing this matter to our attention and will be following up with you again soon. Please Refund at least $1000. Sign up to receive our free weekly newsletter. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. On 02/16/2023, I bought two concert tickets. How you capitalize via mass buyout of tickets and resell with fees and markup prices. These people are thieves and liars. It also assists sellers who have tickets and want to sell them safely. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I someone needs to hold ticket brokers responsible. We were refused. They refunded, but I am out 2 nights for the hotel. You get an email when the tickets are sold, and then you either upload them or ship them. Suggest you use another ticket broker. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I am very disappointed in not being able to attend the show. After setting up a ticket master account my tickets were sent to me. Vivid Seats gets you the best seats in the house | CNN Underscored It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Never received tickets or a refund let alone even an apology. Could never get the tickets. Total SCAM! Apply this Vivid Seats coupon code for $15 off first . Conveniently buy and. ColPhorbin 1 yr. ago My credit card was charged $328.30 that day. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. I purchased tickets for the New Edition concert through Vivid Seats. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. We invite you to reach out to our online support team by social media. I asked to print the tickets for my group but was told I had to use the electronic system. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. From A to Z, Vivid Seats customer service is fantastic. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Very deceptive and unfair marketing. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I hate what you stand for. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I have put in calls, live chats and emailed customer support. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. 5 Weeks later changed their policy!!! Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. My friends and I attend several differant venues and purchase tickets online. I just want the Tickets I spent over 2 thousand of my hard earned money on. I paid for the first 15 rows. We use dedicated people and clever technology to safeguard our platform. After all, I selected that I wanted "2" tickets not "1". We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Business Profile for Vivid Seats LLC - Better Business Bureau All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I'm very disappointed in Vivid Seats. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Thank you, you have successfully subscribed to our newsletter! They won't refund me or get me two tickets together. 10.1K Ratings. I usually stick to stubhub. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I had listened to his show on the radio (and bought many of his books) for many years. Looking for the best way to buy and sell mobile tickets? What I received were tickets in Section B, Row N, Seats 147 & 148. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website.
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