I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. The response by the manager was delayed and unprofessional. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! We also ensure all reviews are published without moderation. I'd be in two minds about renewing my membership next year. The staff are always so friendly, helpful and encouraging when you need it the most. 2023 Trustpilot, Inc. All rights reserved. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. the recent cctv cameras introduction is also not only bothering me but most of us who cover. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Friendly environment for ladies only. We use dedicated people and clever technology to safeguard our platform. Most staff are very polite. I use both the free weights, machines and also classes. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. They are now pursuing me for 234 claiming I never cancelled. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Here are 8 tips for writing great reviews. Friendly staff. So unprofessional. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. I was asked if Id like to suspend or cancel my membership. Good equipment. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. But I suppose you get what you pay for. And the price is ok.Over all not impressed with the gym at all. 14 Customer Service Resume Examples for 2023. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. They definitely make it difficult to contact them through their website. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Needs improving but here is hoping it gets there! I find the booking system for classes difficult to work out which is why I havent booked any yet. Anyone can write a Trustpilot review. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. This gym offers friendly staff with excellent personal trainers. The showers and changing rooms are always clean and warm. Here are 8 tips for writing great reviews. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Like a sauna. Great gym, always really clean. Totally disgusted with the service offered with no thought or effort of building a customer relationship. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Verification can help ensure real people write reviews about real companies. Your experience matters. We use dedicated people and clever technology to safeguard our platform. it's never the same amount and do not expect any sort of customer service! Awful!!! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Your experience matters. 2023 Trustpilot, Inc. All rights reserved. Anyone can write a Trustpilot review. this is extremely unprofessional. The gym in Luton in Parkstreet are forever changing staff . It goes against our guidelines to offer incentives for reviews. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No on-duty lifeguard (is this actually legal!!!). For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staff were non empathetic and unhelpful following the incident. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Do you agree with TruGym's TrustScore? | Read 81-100 Reviews out of 267 The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. | Read 61-80 Reviews out of 255 Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! How many stars would you give TruGym? Very shocking, and it looks like I'm one of many many cases. Verification can help ensure real people write reviews about real companies. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Completely recommend this gym for any women that are looking for a great gym for good value for money. Terrible service. Bit apprehensive being a female in my 50s. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 We use dedicated people and clever technology to safeguard our platform. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Most of the equipment is very old and remains unfixed for long periods of time. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Staff are mostly friendly and it's well worth a visit. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. 2023 Trustpilot A/S. so you can relax after your workout. Join the 248 people who've already contributed. Anyone can write a Trustpilot review. | Read 261-266 Reviews out of 266 Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Join the 266 people who've already contributed. trugym customer service. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job.