We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. We specialize in lifted trucks and superior service. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. We would be happy to assist you in resolving your issues. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Location/ Store: Harrods, Knightsbridge View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Sign up for our newsletter to keep reading. Waiting for response from **** or *****. Yes 199. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business Customer Reviews are not used in the calculation of BBB Rating. Laura has 9 jobs listed on their profile. Very willing to work with you and help you find the right vehicle. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. But anyways I shouldn't have to keep calling to check up on an answer. ************ It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Dan called me and I explained that I was pre GLEN TANQUIY. Other then that my sales guy was great when I bought the truck. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Transmission. Laura Buick-GMC's Competitors, Revenue, Number of Employees - Owler Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. Please let me know if I can assist with anything. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. laura buick-gmc inc. Accidents requiring towing is a major accident. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. 136. from Atlanta and drove my new Canyon home. Referrals increase your chances of interviewing at Orveon Global by 2x. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. Director of Internet Sales - Laura Auto Group - LinkedIn Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd - Yelp Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. He's one of the new salespeople hired on since the expansion. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. There is a new drive-in service area and five bays have been added to the service garage. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Used Laura Buick GMC for Sale (with Photos) - CarGurus Laura Buick GMC: Employee Directory | ZoomInfo.com So its up to the manufacturer to change the outcome of my experience and satisfaction. Grow your business. Laura Buick GMC, Inc. (1.43 mi. When I called the extended warranty company they said the extended warranty was also canceled. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. However, you were provided and declined additional repair work to fully repair your vehicle. In 2020 I already had paint peeling, not chipping, off of my bumper. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. away) (618) 803-4225 | Confirm Availability Video Walkaround Note that complaint text that is displayed might not represent all complaints filed with BBB. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Laura Buick GMC - VehicleSearch I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. If GMC decides to not right this for me I will not purchase vehicles from them in the future. Thank you for bringing this concern to our attention. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. His father will be here. Your job seeking activity is only visible to you. truck with the options I was looking for on the Laura Buick/GMC website. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Well I didnt end up getting the GMC but instead went with a ram. Visit the Career Advice Hub to see tips on interviewing and resume writing. Yelp users havent asked any questions yet about. This is why a proration rather than full refund is being offered. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Buy. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. Laura Buick GMC - Home - Facebook Laura Bogard - Head of Commercial Marketing and Communications - LinkedIn Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. This company is false advertising. I also purchased an extended warranty on the wheels and tires. ******* *******Laura Buick GMC. Harry was very helpful. Or, you can lease a new Buick Verano . I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Laura Buick GMC lists hours for the sales, service, and parts departments. Skip to content. . As discussed, we stand behind our workmanship and want to make this right for you. Its been two weeks. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! Yelp users havent asked any questions yet about Laura Buick GMC. Use our search function below or click the buttons of popular models to start your search! This was all explained to you by our service advisor, ***** ***, prior to work being performed. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. Only 577.00 covered by extended warranty. They can feel the good vibes, see people hustling and running around. Along with the truck I purchased a paint/interior protection plan. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. I canceled a wheel protection warranty on 11-23-2021. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Unfortunately the truck was sold. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. Visit us today and see for yourself. It's a collective group of good people and that comes through for the customers, he said. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. 903 N Bluff Rd, Collinsville, IL 62234 Last chance! A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. There was also residue of dried coolant found beneath the radiator indicating a leak present. The items you authorized and paid for were completed. I have purchased two from Laura Buick and referred family and friends there. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Two days later the check in light came back on. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. . Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Drivetrain. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Great team at Laura Buick GMC. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. Your warranty covered a portion of the replacement of several internal components of your engine. I got extended coverage for my 15 highcountry duramax through the dealership. I have your contact information and will be in touch after the holiday weekend once I have a response. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. My mistake. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Thank you for brining your concern to our attention. Brian Hockett . Automatic 557 Continuous 2 Manual 6. As a matter of policy, BBB does not endorse any product, service or business. It's much more comfortable.. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Customers can feel that when you walk in. laura buick gmc. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. The cancelation was complete in January. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Sistemista Windows/VMware (RIF. Submitting a response indicates a willingness to work with customers to make things right. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. 3 reviews. Thank you for reaching out and bringing your concern to our attention. When Glen isn't managing our shop he . away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. Come see why we are the #1 Volume Buick GMC. Something old and something new help Collinsville car dealership sales soar. ****Please Note: We are humans working with computers . You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. BBB Business Profiles generally cover a three-year reporting period. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Both should provide you with peace of mind that your vehicle is in sound operating condition. We took it in and they kept it about another month and a half. We have offered to perform this repair again to your satisfaction at no cost to you. We combine family values, integr Join to connect Laura Buick-GMC, Inc. Report this profile . Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. Thank you for bringing this matter to our attention. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla HERCULANEUM - Used, Certified Vehicles for Sale - Sapaugh Quick response and helped order my Yukon in a timely manner. We treat people fairly and I think that goes a long way in today's world.. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Laura Buick-GMC dealership at 903 N. Bluff Road. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Laura Buick GMC, Inc. in Collinsville, IL - Autotrader Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. It is now back with Laura Buick. By Jan 4 2023 vehicle was smoking and over heating-inoperable. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Show All. 1620 E Homer Adams Pkwy Alton, IL 62002. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. We analyze millions of used cars daily. Please contact me at your convenience and we can help resolve your concerns. Please let me know if you have any further questions or if we can be of further assistance. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Bob Brockland Buick GMC - New & Used Cars, Auto Repair Shop Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Believe that I have experienced fraud and need help rectifying this issue. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. In any event we are here to help. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. BBB Business Profiles are subject to change at any time. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and Rick DeStefane President-CEO-Owner of Reliant Care . Jack Anderson III - Internet Sales Manager - Laura Buick-GMC, Inc They were working with salesman David Powell, who has been selling cars for 11 years. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Owner at Laura Buick-GMC, INC Collinsville, IL. *******************************. New Vehicles for Sale in BOWLING GREEN, KY | Leachman Buick GMC Cadillac You can unsubscribe from these emails at any time. Laura Waller - Senior Public Health Officer- Healthy Weight - LinkedIn It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. I am opening up a case with General Motors and sharing your feedback with them. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. stated that I needed to be approved through Laura Scott was very professional and helped as much as he could! Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Please let my team know a convenient time for you we will get things taken care of. Schedule Service Contact Us Get a quote on any of the new or used vehicles from our stock. Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler No car available for me now. . This is great. After a week the check in light came back on. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. my business. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Service Manager. This is a good team atmosphere, not a lot of places can say that, Powell said. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Definitely will recommend to friends in the market. The other items recommended were not since you did not authorize or pay for the additional repairs needed. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Love the truck! We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. ***** ******General ManagerLaura Buick GMC******************************* One Owner. They were supposed to fix a place on the car, but they went back on their word there. So idk if they didn't comprehend the what I was saying? Clearly false advertising. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. However, they would not cover paint peeling. Owner operator at Bessinger's Automotive . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ.