4.2 Stolen Property. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. viagogo AG is registered in Switzerland, Company No. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. You can email the site owner to let them know you were blocked. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 6.4 Release. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Save. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. viagogo - Buy & Sell Concert, Sport & Theater Tickets Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Copyright (c) 2006-2023, viagogo AG. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. FanFair Alliance - Ever get the feeling you've been cheated? Contact @viagogo over social media Set up a Twitter account. Click to reveal When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Frequently Asked Questions | Opera Australia Your rating will help us improve the website. I've bought tickets from Viagogo and I'm now worried they - Quora Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. If the Google listing says ad, do not click. You will pay NT$9225. 7.3 Additional Policies. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 7.2 Copyright. 3.2 Other Information. viagogo Tickets 4+ - App Store - Apple [It was like getting] blood from a stone.". Customer Files Viagogo COVID-19 Ticket Refund Class Action How do I unsubscribe from your newsletter? The switcheroo could mean a currency conversion fee from your bank. According to the consumer group Which?, Viagogo's terms and conditions say . NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Viagogo - Wikipedia 6.1 No Warranty. We endeavour to rearrange delivery with the customer or arrange a collection point. Think you've been ripped off? Claire Turnham's self-help guide for We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. What should I do after I purchased tickets from Viagogo? viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Why can't I see my order or sale in my account? Provide lots of information and make a claim for a refund. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Your IP: Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard If You do not qualify, do not use the Services. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. The "on its site" disclaimer that followed was in a distinctly lighter font. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. What are the viagogo Terms and Conditions? Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Viagogo will never pay you after you sold your tickets and you can never get back your money. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 6.8 All Sales are Final. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 2.16 Season Cards. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Australian Competition and Consumer Commission (ACCC). This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. 2.11 Ticket Fulfillment. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Provide documentary evidence with your request to support your claim. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 1.1 Introduction. When listing seated tickets, all tickets in the same listing must be consecutive seats. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Spain, the UK and Australia. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Viagogo to pay $7 million for misleading consumers | ACCC the price it is sold for on the primary market). If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). It has been fined in Italy and . viagogo - Buy & Sell Concert, Sport & Theatre Tickets The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 2. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. There are an increasing number of unauthorised ticket resellers operating online. the application was unnecessary at the time it was made. Stay away from them!!!! "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. The parent sponsorship application fee cannot be refunded. you might incur adebt to the Commonwealth. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. you did not use your RRV for any travel(regardless of the reason). Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. 3.1 Accurate Descriptions. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). viagogo Reviews | Read Customer Service Reviews of www.viagogo.com Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. They may do that if you make a fraudulent claim. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com You are on a Viagogo website. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Ticket-holders to postponed events will be able. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Third, watch out for drip pricing. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". 6.9 Change or Suspension of Site. We will also add sales or value added tax on our fees as applicable. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. They can't be trusted. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Dec-23-2017 03:49 PM. 2. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Read more: Event dates, times, venues and subject matter, which are listed on the ticket, may change. It also failed to adequately disclose to consumers that it was not a primary ticket seller. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Read Customer Service Reviews of www.viagogo.nl - Trustpilot THEY ARE SCAMMER! 2.6 Making an Offer. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". She warns other event goers to avoid Viagogo at all costs. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed.