DoNotPay Can Be Your Little Swiss Army App. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). This field is for validation purposes and should be left unchanged. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. We're your companion for live events. Events may be canceled by the team, venue, performer, or promoter. You will receive notice via email if your event has been canceled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. For listings with no designated delivery method, tickets will typically be shipped by UPS. Vivid Seats Covid-19 Refund Settlement - Consider The Consumer This offer is not eligible for promo codes. Help us improve this article with your feedback. How Do I Find Out if the Event Is Canceled or Postponed? Vivid Seats's third-party sellers list and sell the tickets. Most complaints are from ticket billing and delivery issues. And who you can expect to see performing and presenting. What do I do if my event is cancelled? How do I get my compensation? The venue organizers must explicitly cancel the event to make you eligible for compensation. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. 2023 Vox Media, LLC. 1650 Arch Street, Suite 2210 You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. All sales are final. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Terms of Service apply. Consumer Alert: No more automatic refunds for skipped ports? If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Many tickets are accessible only through display via a mobile device. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Things you buy through our links may earnVox Mediaa commission. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Theres also a 100% Buyer Guarantee that looks oh-so-good. Can Vivid Seats purchase my tickets from me instead? Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. Himbergers case is about more than a company that tries to keep your money. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Presumably company records will be used for verification. See all 28 articles. Vivid Seats allows refunds under specific conditions. Cancellation Policy : Vivid Seats Customer Support But he couldnt get through to anyone at Vivid Seats. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Sears couldnt deliver my appliances. But the company was just following its rules. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. GILFORD, N.H. . VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Subscribe now. Fill out this form for a FREE and prompt case evaluation. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. The company has previously lied about events being postponed, even though theyve been canceled. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. You can access DoNotPay from your web browser. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay The best musical instrument is a love triangle. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. See the updated dates below. Can I get a refund for my Marriott Vacation Club Points? Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. I tried emailing and calling. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Heres how to spot it. The Wagner opera returns to the Met for the first time in 17 years. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. All sales are final; there are no cancellations, returns, or exchanges. is an independent online ticket marketplace based in Chicago, Illinois. What should I do? And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. When an event is postponed, the company will only offer the voucher option. Vivid Seats allows refunds under specific conditions. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Its been eight months. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Box Office . Ive written several stories about shows that kept getting postponed. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. This FAQ explains our general policy and approach. All ticket holders will receive emails with their options beginning May 1. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. There are mice in my vacation rental! i Our wait time is longer than normal. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. Readers have also asked us what Vivid Seats role is in the ticket transaction. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. But six months later, Discover found that the charge was valid. What do I do if my event is cancelled? Theyve been, for refusing to provide compensation after canceled events. Please note, the ticket price may be higher than the face value that appears on the ticket. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. To use DoNotPay, open it in your web browser. Then this happened, names, numbers, and email addresses of the Discover executives. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. DoNotPay can help you sue the company in small claims court. It offers peace of mind, safety and security., Yeah, sure. We are not always notified if a show is postponed, rescheduled or cancelled. This site is protected by reCAPTCHA and the Google If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate?