As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. The Rockets App is free to download and available in the App Store or the Google Play Store. Stub hub sent my hockey tickets for a las vegas game to axs. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Have screenshots and stuff with timestamps to also prove this is a thing. If available, youll see the option to get tickets with AXS Official Resale on the event page. Never. Theyll just have to create an AXS account to claim their tickets. i had the exact same problem. StubHub told me to call AXS and let them know this was due to the show being postponed. Why did the venue decide to use AXS Mobile ID? Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Can I have multiple tickets on one phone? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. [deleted] 1 yr. ago. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Just follow the simple steps to make the tickets officially yours. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Official Tickets and Your Source for Live Entertainment | AXS.com You've been successfully subscribed - thanks! Your Privacy Choices | Here we are. Then when it sells and you are paid, you transfer it using the app. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Did you find it helpful? It depends. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Its up to the promoter, artist, or team if you can sell tickets or not. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Step 1: Download and Login into MLB Ballpark App. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? Theyll also need to get the AXS app. Browse your upcoming events and tap the ticket icon for the game or event you would. i assume they will try to get me to receive the tickets using axs again. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. The Fox Theater Foundation. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Have been on hold 3+ hrs. Can seats be transferred to someone who doesnt have an AXS account? Click the Transfer button next to the event in your AXS account. why the hell can they just not send you the tickets in an email, as an option? Click the Sell button next to the event in your AXS Account. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. it never happened. I followed the directions of creating a AXS account via the email address that they sent me the email. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. After that, the tickets will be theirs to use with the AXS app. it must be some garage shop with three programmers. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Customer service all the way to your seat, 2000-2022 StubHub. You should see something to transfer. 2021 Vivid Seats Ltd. All rights reserved. Theyll just have to create an AXS account to claim their tickets. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). Cookie Notice and our Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. Yes Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Your guests will need to create an AXS account to receive tickets. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Manage Cookie Preferences If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. This will help to ensure that you are ready for your event in no time! For more information, please see our and need to send them to a friend, transfer the tickets through your AXS account. Transfer tickets to friends (for select events). Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. As an event draws closer, venues generate the barcodes for each ticket. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Tap View to access the barcode and scan in for entry. SOLD TICKETS VIA AXS. Many fans find it best to TRANSFER the seats to their guests prior to the event. We bought the tickets through AXS and we have no clue how to sell or transfer them. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. On the review page, click the Transfer button to send the tickets. After logging into the app, verify the tickets are available in the app. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Yes No Still Need Help? Tix originally purchased Spring 2020, was postponed until today 7/31/21. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Also, to make it even more . Show the ticket in the App at the entrance and get them scanned to enter. Its up to the promoter, artist, or team if you can sell tickets or not. Does anyone know how to do it through axs?? I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. Did you find it helpful? I purchased tickets for a concert back in February. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Click the Transfer button next to the event in your AXS account. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. If you see a Sell button next to your tickets in your account, you can sell them! Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Flew in for this show. Even if you call within 48 hours of your event, you will probably get no help at all. Show was postponed from June 2020 to July 2021 due to covid. Your guests will need to create an AXS account to receive tickets. They should be able to tell you if the tickets are active. Here we are. Cookie Notice From everyone at Vivid Seats, we hope you enjoy your event! AXS Mobile ID tickets are digital and cannot be printed for venue entry. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. AXS handles payment and delivery so buyers and sellers never interact with each other. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Select the tickets to sell, and then set your price and selling options. You also have the option of transferring and listing your tickets for sale prior to the event. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Select the tickets to sell, and then set your price and selling options. No paper tickets required. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. may not be valid. Enter the recipients first name, last name and email address, or select from a list of. Why did the venue decide to use AXS Mobile ID? In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Privacy Policy | | Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! After completing the account information, you may buy, sell or manage any seats in your account. Can seats be transferred to someone who doesnt have an AXS account? In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. Now we just want to get rid of them ugh. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. Was wondering if you had any update on how yours is going? I bought two tickets to a New York Islanders game at Nassau Coliseum. You'll then be asked to review the transfer. The tickets will be delivered to the buyer automatically. What if my guests arrive at different times? I was never able to get ahold of SH again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Remember, your friends can always transfer tickets back to you. The concert is tomorrow. (*If you can't remember your password, tap. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. This is the QR code you will display upon entering the venue. On the Review page, click the List Tickets button to finish. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. There has to be some way, right. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. AXS Mobile ID allows you to manage . All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. Follow the steps below to access the tickets: Did you find it helpful? What is transfer? What are my options here? Danielle is the author of this solution article. Yep! Help us improve this article with your feedback. Just follow the simple steps to make the tickets officially yours. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. What if my guests arrive at different times? Use of this website signifies your agreement to our. If you see a Sell button next to your tickets in your account, you can sell them! Use of this website signifies your agreement to our. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. At this point, you should see your tickets in the MLB Ballpark app. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Sign into your AXS Account and click Listings. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. 2023 Crypto.com Arena. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. We are changing the way you register and sign-in to the StubHub Community. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Youll be able to transfer money to your bank from your account on AXS.com. Yes Please help. All rights reserved. AXS handles payment and delivery so buyers and sellers never interact with each other. 2023 Press question mark to learn the rest of the keyboard shortcuts. Ask the Community Contact Support Bought tickets for a group? In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. When I sell tickets, do I have to deal with the buyer? Thanks! Overall, disappointing, but fair. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Enjoy the event! Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Theyll also need to get the AXS app. Remember, your friends can always transfer tickets back to you. Site Map | Hey guys, I just joined this group so if this isnt allowed lmk. If they already have an AXS account set up the tickets will go in their account automatically. The game is in 36 hours. Youll be able to transfer money to your bank from your account on AXS.com. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. When your tickets sell, youll receive an email informing you of the sale. Ability to transfer and/or sell tickets varies by show and is subject to change. The game is in 36 hours. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I buy tickets, do I have to deal with the seller? How do I use the Rockets App to enter the building? The gig has not been cancelled we just chose not to go. Your tickets will no longer be listed for others to buy. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). Create an account to follow your favorite communities and start taking part in conversations. No, tickets must be scanned through the Rockets App or the AXS App. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Select the tickets to transfer and enter the recipient's information. I purchased 2 tickets through stubhub January 2020. Terms of Service | I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. How do I transfer AXS Mobile ID? AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. OR. Your tickets will no longer be listed for others to buy. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . You will enter your community username and new password and done! All Rights Reserved. may not be valid. Third-Party Resale Tickets: Everything You Need to Know. When its time for the event, they can open the app to show their tickets on their phone. If your friend already has an AXS account, the tickets will be transferred instantaneously. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Help us improve this article with your feedback. When fans have tickets they cant use, they list them for other fans to buy. Can I still use a ticket after I have transferred or shared it with someone else? Use the same email you use on StubHub. However, we recommend that you transfer tickets to each person attending the event. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. On the review page, click the Transfer button to send the tickets. Article. Many fans find it best to TRANSFER the seats to their guests prior to the event. After the switch, you will enter the email address you use to access the community in order to reset your password. If you do not currently have an AXS account you will be instructed to create one during your purchase. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Sorry we couldn't be helpful. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Stubhub assured me my tickets would be available. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. After the switch, you will enter the email address you use to access the community in order to reset your password. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Privacy Policy. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Yep! AXS Mobile ID allows for convenience, flexibility and security. When listing tickets, you decide how long your listing will be available for others to buy.