Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience. Dear Plasval: In the first place we appreciate your positive comments in relation your recent experience at Gran Meli Palacio de Isora. Popular attractions Alcala Beach and Playa de Baja Larga are located nearby. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Offer subject to availability on a number of rooms at Gran Meli Palacio de Isora. We have booked this hotel almost every year for many years (as a couple and with children), and even during covid the standards remained consistently high. My fiance treated me to a weeks stay at this hotel, and I've got to say, it's the best hotel I've ever stoped at, and that's the honest truth, the service was exceptional, every time we walked past a member of staff, they went out of their way to make us feel welcome. It is a pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests satisfaction is our most important goal. Send me emails with travel deals, special offers, and other information. It is a proud for us to know it is your 9th visit in four years. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. No idea why anyone would all inclusive at the rate they charge given free wine breakfast lunch and dinner but this suited us fine. Cant wait to go back. My only dissapointment was that we arrived at 11pm and there was no complimentary water or snacks left in the rooms for us and we had 10 people in the party with 4 children aged 7 - 10 years. If you do not receive an ATOL certificate then the booking will not be ATOL protected. Kind regards, Manuel Barrios Guest Experience Manager, Excellent luxurious high quality hotel, so grand and beautiful, highly recommended. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. From Free WiFi Check-in is from 3:00 PM - anytime. It is essential to present the reservation confirmation email at the hotel reception at the time of check-in. I opted for the full board choice. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. For flights we act as your agent in processing your booking with the airline; we are not the airlines agent. There was lots of storage space which was great, the kitchen area was also really handy, we were in the Alcata building which was lovely and quiet, The hotel facilities were great, both the Italian and Asian restaurants were exceptional, Everyone was catered for and the buffet was also a really good quality with a large selection, The all inclusive option was a little confusing about what you could have where but we soon figured it out, the kids activities were great. With views of the Atlantic Ocean, palm-dotted grounds and a seemingly never-ending infinity pool, Gran Meli Palacio de Isora offers five-star relaxation. Is parking available at Gran Melia Palacio de Isora? Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated.We are looking forward to welcoming you again soon for another amazing stay with us.Kind regards,Manuel Barrios,Guest Experience Manager. On the Beach act as an agent providing a web search interface between you and various third party suppliers of travel products (e.g. This is a top tip for parents The pools are cold in the mornings and. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meli Palacio de Isora to provide guests with endless magical and unforgetable moments. Regarding your comments about the pool charges, we kindly inform you that this information is provided during the checkin with the All Inclusive brochure that we gave during the explanation of the resort. Avenida Los Ocanos s/n, 38686 Alcal, Spania - Locaie excelent - arat harta. Overall a wonderful family holiday! Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. What are some of the property amenities at Gran Melia Palacio de Isora? It is the staff and the music that make this hotel so magical. Arrived Sunday for 10 days all inclusive. Just in front of the RedLevel at Gran Melia Palacio de Isora is the black sand beach of La jaquita. I read pretty much all the reviews on TA and Facebook and despite feeling a little worried about some of the reviews off we went. All of the Restaurants were excellent as was the service. These rates include onsite meals and beverages, and may include taxes and gratuities. I have read some reports about this hotel and sometimes I think people want too much for their money. Book Gran Melia Palacio de Isora, Alcala on Tripadvisor: See 12,436 traveller reviews, 9,139 photos, and cheap rates for Gran Melia Palacio de Isora, ranked #2 of 3 hotels in Alcala and rated 4.5 of 5 at Tripadvisor. value and the food is superior to the bland Fayre on offer in the Market. Maybe perhaps do something for the ones who are a little younger would be my suggestion, the hotel was very clean and well kept, The, staff at the hotel were amazing, they were really helpful and super lovely to our daughter and made a fuss of her. See more questions & answers about this hotel from the Tripadvisor community. For a fee, parking is available. Does Gran Melia Palacio de Isora offer any business services? Check in very speedy and a warm reception. The food is exceptional with so much choice. Visitar sitio web del hotel. Food in all restaurants was great. Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain, Lock in the lowest price from these sites. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to www.caa.co.uk. Tubbataha Reef Marine Park *Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. 369. The food was delicious and grand, and so much choice and options, 6 high end restaurants to choose from for evening dining, and the buffet for breakfast was excellent. I think we will try for the red level next time see what thats like.. Dear guest Dan McGoverne, First of all, I would like to thank you for choosing Gran Meli Palacio de Isora for your holiday in Tenerife. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Guests can enjoy alfresco dining (weather permitting). - See 12,437 traveler reviews, 8,533 candid photos, and great deals for Gran Melia Palacio de Isora at Tripadvisor. Review of Gran Melia Palacio de Isora. This Guia de Isora resort provides complimentary wireless Internet access. Open daily. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you to Gran Melia for a wonderful stay. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. 12,387 reviews. Our guests praise the pool and the bar in our reviews. Conveniently located restaurants include Tres Raices, Casa Mon, and El Rincon de la Barriga. Located on the south west coast of Tenerife, the hotel is opposite La Gomera island, across the road from the volcanic sands of Playa de Alcala. Have seen on tripadvisor it is hard to book restaurants. Until today Thursday any order taken the hotel will charge 3euroes each time they take an order. ALL INCLUSIVE HOLIDAYS. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Stay at this 5-star luxury resort in Guia de Isora. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. And to Roberto at Nami restaurant who was amazing at accommodating us. The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. There are more places to choose from in the, gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia, Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain. We are looking forward to welcome you in a near future and we remain at your complete disposal. If you do receive an ATOL certificate but all of the parts of your trip are not listed on it, those parts will not be ATOL protected. 8,4. Yes, paid private parking on-site is available to guests. Beds feature premium bedding. We are glad to know that you and your entire family have enjoyed a pleasant stay with us. Guest Experience Manager. Adventurous travellers may like the volleyball, Pilates and aerobics at this resort. Kind regards, Manuel Barrios Guest Experience Manager, Amazing hotel - our favourite hotel in Tenerife. . . We will most certainly be back. Agave - This poolside theme restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. We will most certainly be back. Bewertung. The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. A few more places have opened in town but with full inclusive it is best for people who mainly stay in. A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. LOlio Trattoria & Pizza - Overlooking the ocean and pool, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. We hope to see you soon in our hotel. Free WiFi. Now 256 on Tripadvisor: Gran Melia Palacio de Isora, Alcala. Staff are incredibly hard working, professional and helpful. This is a fabulous Hotel with plenty of luxury. Our main objective is to offer the best service and reading your comments help us to know that our changes are in the good way to give our costumers the best possible experience. 3 outdoor swimming pools are on site along with a children's pool. Nearby attractions include Playa La Jaquita (0.2 miles), Playa de Alcala (0.4 miles), and Cafeteria La Divina (0.4 miles). With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meli Palacio de Isora to provide guests with endless magical and unforgetable moments. BRILLIANT. See 12,435 traveller reviews, 9,128 candid photos, and great deals for Gran Melia Palacio de Isora, ranked #2 of 3 hotels in Alcala and rated 4.5 of 5 at Tripadvisor. Kind regards form Tenerife, Manuel Barrios Guest Experience Manager. Special requests can't be guaranteed and may incur additional charges. Our thanks to the wonderful Beatriz and her team at the Agave restaurant (Teresa, Alba, Lorenzo, Moses, Jose Luis, and Jean Carlo). There are 7 restaurants on site, as well as a coffee shop/caf and a snack bar/deli. We are delighted to know that you enjoyed a pleasant stay with us, since our guests satisfaction is our most important goal. off. The food was delicious and grand, and so much choice and options, 6 high end restaurants to choose from for evening dining, and the buffet for breakfast was excellent. Shower and bathtub. Since our visit in Feb this year the Furniture in the main Atrium has been replaced, the Italian Restaurant now an external Dining area. Gran Melia Palacio de Isora: Not true all inclusive - Read 11,888 reviews, view 7,930 traveller photos, and find great deals for Gran Melia Palacio de Isora at Tripadvisor. RedLevel at Gran Melia Palacio de Isora (adults only from 16 years of age) is part of the main resort Gran Melia Palacio de Isora, RedLevel clients do have access to all the facilities of the main resort, including the 260m long infinity seawater pool. Introduction. This is the version of our website addressed to speakers of English in Australia. The food was amazing, the entertainment and facilities was excellent, the greenery and gardens were beautiful, and it had an amazing lake filled with all different fish which our daughter loved to watch. We returned to the Gran Melia having a fantastic time last year (on the Sensatori package, Full Board through Thomson), I traveled with my wife and our 2 year old son. If the system detects something that potentially contradicts our. Buffet breakfast had so much choice, I tried something different most days. Gran Melia Palacio de Isora: Lovely week - See 12,432 traveler reviews, 8,521 candid photos, and great deals for Gran Melia Palacio de Isora at Tripadvisor. Yes, dry cleaning and laundry service are offered to guests. We are looking forward to welcoming you again soon for another amazing stay with us. Tripadvisor performs checks on reviews. 45% Stay safe whilst you travel: For the latest foreign travel advice visit - www.gov.uk/foreign-travel-advice and click here for our travel updates. We never sat on the balcony so really was not an issue. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Our son had a fab time there and felt very safe leaving him and he made some nice friends too, he got to interact with other children and we had some free time to chill out by the pool. The team at the Kidz Club are amazing. Prices and availability . Does Gran Melia Palacio de Isora have airport transportation? The recreational activities listed below are available either on site or nearby; fees may apply. All with fabulous wine. Guardar. Fab hotel, outstanding staff, yummy food. Guest Experience Manager. Thank you to Gran Melia for a wonderful stay. Please note that the payable Baby Club is for children ages 8 months to 5 years. Your comments will help us with our continuing effort to assure our Guest Satisfaction. Fees and deposits are subject to change and might not include tax. Restaurants Many reviewers on tripadvisor have noted that it is difficult to reserve a table at some restaurants (particularly the Italian), however we did not face this problem as prior to visiting we booked each night through guest services. Ive never heard so much live music played so beautifully- a jazz saxophonist at sun up, a classical guitarist or violinist at sun down! Dear Mrs. GrahamandJulieessex: First of all we would like to thank you for taking the time to share your opinion about your stay in Hotel Gran Melia Palacio de Isora on Tripadvisor and thank you so much for selecting our hotel for your vacations. Eco certified. In the same way, we want to thank you for your opinion about your arrival. We are looking forward welcoming you back for your next holiday. Dear Guest Mkearn3, Thank you for choosing Gran Meli Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. RedLevel at Gran Melia Palacio de Isora (adults only from 16 years of age) is part of the main resort Gran Melia Palacio de Isora, RedLevel clients do have access to all the facilities . We are looking forward welcoming you back for your next holiday. The location was great we really enjoyed walking out along the coast path, the beach bar wasnt included with the all inclusive which was a little bizarre, My only one suggestion for improvement would be please could you have childrens plates and cutlery in the restaurants as it was harder with adult sized ones. , Internet access (surcharge), Available in some public areas: 1 entry to thermal circuit is Spa by Clarins, per person per stay. The exchange cleaning for 20 euro credit worked well, cleaned every other day and i had a cocktail a day(i dont do wine). Dear Mr Barr, Thank you for choosing Gran Meli Palacio de Isora for your holiday and for the time taken to let us know about your current experience through TripAdvisor. I think we will try for the red level next time see what thats like.. Dear guest Dan McGoverne, First of all, I would like to thank you for choosing Gran Meli Palacio de Isora for your holiday in Tenerife. The ambience, food and views were stunning. Book Gran Melia Palacio de Isora, Alcala on Tripadvisor: See 12,435 traveller reviews, 9,128 candid photos, and great deals for Gran Melia Palacio de Isora, ranked #2 of 3 hotels in Alcala and rated 4.5 of 5 at Tripadvisor. The spa is open daily. And to Roberto at Nami restaurant who was amazing at accommodating us. Au Gran Meli Palacio de Isora, nous accueillons les clients de tous ges avec notre service exclusif pour adultes au RedLevel ou RedLevel for Families. There are 7 onsite restaurants, offering options like international cuisine, a poolside location, and garden views. Dear Mr Barr,Thank you for choosing Gran Meli Palacio de Isora for your holiday and for the time taken to let us know about your current experience through TripAdvisor.Regarding your comments about the pool charges, we kindly inform you that this information is provided during the checkin with the All Inclusive brochure that we gave during the explanation of the resort. A few minutes' walk from Alcal village, with its tapas bars and cafes. Gran Melia Palacio de Isora. In addition we genuinely appreciate your kind words about our staffs aim and entertainment.We are looking forward welcoming you back for your next holiday.Kind regards,Manuel BarriosGuest Experience Manager. The resort overlooks a wide promenade on Tenerife's tranquil west coast, a couple of minutes' walk from rock pools and a man-made, black sand beach. For details, you can contact the property at the number on the booking confirmation. Huge complex;luxurious yes but too big and too impersonal.My wife and I paid 3000 for 10 days all inclusive. Cannot wait to return and enjoy the pleasure of the hotel and staff, Dear guest Denise126, First of all, I would like to thank you for choosing Gran Meli Palacio de Isora for your holiday in Tenerife. Min spend and T&C's apply. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. Are pets allowed at Gran Melia Palacio de Isora? Took this up with the Manager she said they were running a business and thanks for bringing it to her notice. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. Are there opportunities to exercise at Gran Melia Palacio de Isora? It is a pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests satisfaction is our most important goal. We truly appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor as we constantly strive to exceed our guests expectations of service and it is always satisfying to hear that these efforts are noticed. 12.434 opiniones. Dear guest Lukeppp, Thank you for your preference in selecting Gran Meli Palacio de Isora for your family holiday to Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. What food & drink options are available at Gran Melia Palacio de Isora? Best greetings, Hotel is WOWbut service and food not consistent. Introduction Set within the blushing grounds of the idyllic Gran Melia Palacio de Isora, the exclusive RedLevel section provides the highest range of personalised service and attention to detail for those looking for something extra special. Gran Melia Palacio de Isora Resort & Spa ligger ved havet i Alcal, og har et stort evighetsbasseng med saltvann og vannmassasje, direkte tilgang til stranden og naturlige saltvannsbassenger. Kind regards, Manuel Barrios, Guest Experience Manager. Nearby attractions include Playa La Jaquita (0.2 miles), Playa de Alcala (0.4 miles), and Cafeteria La Divina (0.4 miles). We recommend calling ahead to confirm details. Walked along the seafront into Alcala easy walk from the gardens or the hotel reception. Find out by consulting on the website of each hotel. more. Amazing hotel - our favourite hotel in Tenerife, Paradise: live music, great food, amazing staff, RedLevel at Gran Meli Palacio de Isora - Tenerife. Arrived Sunday for 10 days all inclusive. Gran Meli Palacio de Isora. Such a luxurious enjoyable and spectacular stay, a wonderful resort and the best service from all the staff I have ever experienced. Dear guest Lukeppp, Thank you for your preference in selecting Gran Meli Palacio de Isora for your family holiday to Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. Indulge in an oasis of peace on the coast of Tenerife and savour life's little pleasures. La Terrasse by Jorge Peate. Fabulous hotel, immaculate and Im fussy. . The rooms are a good size; modern and clean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Hotel. Youre not relegated to a limited menu but fed ridiculous quantities of all thats available: ceviche, steak, freshly-caught fish. cuisine and worth the 120eu (prices are per couple) the Buffet is exc. Pamper yourself with a day at Spa by Clarins, where you can enjoy hydrotherapy, prenatal massages, and aromatherapy. Booking dates: from September 21 to October 5, 2019, Travel date: from September 21, 2019 to December 19, 2019. Winter sun getaway at Gran Melia Tenerife couldnt have been better. more. 011 34 910 75 38 01. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. RedLevel Gran Meli Palacio de Isora offers a guaranteed 15% off and offer is subject to availability on a number of rooms. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. Profitez d'une oasis de paix sur la cte de Tnrife et savourez les petits plaisirs de la vie. The team at the Kidz Club are amazing. Simplicity" Package . Indulge in a hot stone massage, aromatherapy and hydrotherapy at Spa by Clarins, the on-site spa. Room / Night. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center. The Pangea restaurant is a buffet help yourself operation. There are 7 restaurants including Mediterranean, Italian, Japanese and international buffet with show-cooking. Are any cleaning services offered at Gran Melia Palacio de Isora? We are really glad to hear your comments about the impression of our hotel staff; we do our best to ensure the best service. Carry on doing it Sensatori we will most definitely be back. I opted for half board and was not disappointed. For spare penger p dette overnattingsstedet trenger du bare logge inn. Maybe perhaps do something for the ones who are a little younger would be my suggestion, the hotel was very clean and well kept, The, staff at the hotel were amazing, they were really helpful and super lovely to our daughter and made a fuss of her. Lovely rooms but most Thomson rooms face the road and not the sea. Our mini bus driver was waiting for us at the airport and within half an hour we were there and WOW. Self parking is available for EUR 10 per night. The Spanish sun cannot compete with the warmth of those working at the Melia Grand; their welcome and hospitality was world-class and one of the main reasons why we are determined to return. In the Guia de Isora area on Tenerife's west coast. Discover genuine guest reviews for Gran Melia Palacio de Isora along with the latest prices and availability - book now. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, this resort combines timeless luxury with an avant-garde flair, providing endless magical moments. A mere 100m away. We are more than pleased to know that you enjoyed the time spent at our resort and it is always wonderful to read such positive feedback, which serves as a great motivator to our team. Save. Dear Mrs. Yvonne_sharp: First of all we would like to thank you for giving us the esteemed opportunity of serving you during your stay in Tenerife and for sharing your impressions on Tripadvisor Web Site. Constructed around a fountain-filled courtyard that makes you feel as though youre breakfasting in Barcelona before spending the day pool-side. Guests under 16 years old are not allowed in the health club or fitness facility. Some of the more popular amenities offered include free wifi, free breakfast, and a pool. Kind regards, Manuel Barrios Guest Experience Manager. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. In addition we genuinely appreciate your kind words about our staffs aim and entertainment. #2 of 2 hotels in Tenerife. They booked tables when they wanted and got rooms where they specified. There are six bars and one wine cellar offering international drinks and elaborated cocktails. Review collected in partnership with this hotel, There are more places to choose from in the, gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia, Frequently Asked Questions about Gran Melia Palacio de Isora. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Gran Melia Palacio de Isora offers through its 7 restaurants and 7 bars delicious international cuisine for you to enjoy an amazing dining experience without having to leave the resort. Sign in to see exclusive Member Discounts. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. . Which room amenities are available at Gran Melia Palacio de Isora? Bathrooms include slippers, complimentary toiletries, and hair dryers. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Please check you have entered your email address correctly before continuing. This meant we did not need to race out of bed to secure a. Dear Marcella P: It is a big pleasure to read your nice comment referring your last stay with us. The location was great we really enjoyed walking out along the coast path, the beach bar wasnt included with the all inclusive which was a little bizarre, My only one suggestion for improvement would be please could you have childrens plates and cutlery in the restaurants as it was harder with adult sized ones. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. Best greetings. So just to let everyone who reads the reviews be careful of hidden charges even though its all inclusive. This may not be a comprehensive list. partir de $231. We hope to have the honour to receive your visit very soon. Kind regards form Tenerife, Manuel Barrios Guest Experience Manager. Kind regards, Manuel Barrios, Guest Experience Manager. Guests have access to all hotel . The following offers and promotions can only be applied to bookings made exclusively through www.melia.com or our Call Centre. For more details, please contact the property using the information on the booking confirmation. Does Gran Melia Palacio de Isora have airport transportation? Room was equally as lovely, we did a little dance as was so pleased with it. Our team checks each review posted on the site disputed by our community as not meeting our. All reservations must be made directly with the Baby Club team and can be made prior to arrival at reservas.gran.melia.palacio.isora@melia.com. We hope you visit us again as soon as possible. Each product you choose creates a separate contract between you and the supplier of that product. At Gran Meli Palacio de Isora we welcome guests of all ages with our exclusive adults-only service at RedLevel or RedLevel for Families. Buffet breakfast had so much choice, I tried something different most days. Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain, Lock in the lowest price from these sites. We truly appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor as we constantly strive to exceed our guests expectations of service and it is always satisfying to hear that these efforts are noticed. Yes, Gran Melia Palacio de Isora offers airport transportation for guests. 48 m. 1.052 evaluri. Dear Mrs. Yoshipup: First of all, thank you so much for selecting Gran Melia Palacio de Isora for your holidays, it is a big pleasure to read this wonderful opinion about our hotel.