Upon disembarkation, your bags are delivered directly back home. Personal checks are not accepted on board. It doesn't go by each person unless you have set up separate accounts. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). How do I get to use the $200 obc for grats for 3rd in cabin? She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Shore Excursion credit must be used on corresponding cruise and is non-refundable. He could still use it to get access, but he would not be able to charge anything. Taxes, Fees & Port Expenses are additional amounts to fares listed. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Cash deposits can be made on the last day of the cruise. When you book select sailings with Have It All, before March 31, 2023 receive: Reduced fares up to 30% off Free Balcony Upgrade Shore Excursions Specialty Dining Signature Beverage Package Wi-Fi Free Kids Fares Up to $400 Onboard Credit per Stateroom For folks who can't cover this much hold, a cash deposit of less money can be used. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Casual dining is available in the Lido Market every night. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. We welcome you to consult with your Image Creators for all your photographic needs. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. It is how it is. I'm sure there is more but that's what I can think of off the top of my head. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. 150th Anniversary Celebration | 2023 Cruise Deals | Holland With RCCL there was no hold, I gave my creditcard number and that was it. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Get closer to Alaska's natural wonders aboard our perfectly sized ships. Therefore I will have to have a hold put on my card for $420X6. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. At Holland America Line, cruising is our passion. On the second day, go to the desk (or a kiosk) and ask for a copy. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. (Voyage plans cover your entire cruise and are available at a discounted rate. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. Additional communication instructions can be found on board the ship in your stateroom information directory. Other exclusions and terms may apply; void where prohibited. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Important Customs information and shopping maps will be provided at the talk. By Complimentary In-Room Dining is available 24 hours a day. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Where do they come up with such a ridiculous figure. :oYou're right. Reconfirm any special transfer requirements for disembarkation with the on board. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Please call the Guest Accessibility Department for detailed information. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. The reduced deposit applies to sailings of 3 days or longer. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Please Note: There is not an Automated Teller Machine (ATM) available on board. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Holland America Holland America Line's 150th Anniversary celebration Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. Room Dining is available 24 hours a day. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Your seating assignment will be noted on your guest card upon boarding. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Additional quantities may be entered, although they will be subject to duty and IRS taxes. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. MissJammin, November 23, 2016 in Holland America Line. This will generally include any credit given by a TA. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Travelers checks may be cashed at the front office to make your deposit. You are responsible for complying with the policies. We don't drink enough to make the drink package pay. In many countries, you can also use your ATM card to obtain local currency. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. ahead and pack some anti-diarrheal medication with your other medications. Please see the following important information about your luggage tags. This thread has been helpful to usnewbies on HAL. Charges to the account are like a check you write on the account. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. All guests should keep themselves advised of changes in government requirements. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. You will claim your luggage when you arrive at your final airport destination. Your seating assignment will be noted on your guest card upon boarding. Celebrity does that and I wish HAL would too. (See section for Bags VIP Luggage Delivery below for details.). We are equally passionate about protecting and preserving the pristine destinations that we visit. The amount of Onboard Credit you'll recieve is based on your stateroom selection. There are two or more people in the cabin, then the charge will be significantly higher than $13. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. Table number and table size are on request only, and will be assigned by the Maitre d' on board. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Guests may check no more than 3 pieces of luggage per person. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Additional information concerning Customs matters will be provided during your cruise. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. OK right? Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. The rate is US$16.00 per minute and billing begins at the time specified. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Listen to the menu and select the number that corresponds to the ship you are calling. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Have the post office hold your mail. If you have enough credit to cover it, why get excited about it? Holland America Cruise Onboard Credits and Balcony Upgrades This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. You will be responsible for all costs you incur to join the vessel at the next port. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Please note that minimum age for guests using the fitness center is 16. Discover ancient cities, seaside towns and a rich culinary tradition. Started August 27, 2021, By Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). You may select to print as many as you need for your vacation. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. All cash advances are subject to restrictions. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. This should be done well in advance of travel at a Customs office near your home. That is ridiculous. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. It also saves you from checking a bunch of charges on your on board account. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. If you receive Onboard Credit, be sure to confirm whether there are any limitations. of disembarkation. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. You will claim your luggage when you arrive at your final airport destination. Birth certificates can be an original or certified copy. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Also, be sure to enjoy the Compass book located in your stateroom. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Our As You Wish dining lets you select the venue and style thatsuits you. You do not need to include any suffixes on your airline ticket. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Login to your account before you ever step onboard to get prepared for your journey. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. No additional deposits will be due until final payment. on board. Pack shoes on top of other contentsin your baggage to expedite the screening process. For your convenience, foreign currency exchange services are available at Guest Services. What can I use it for beside food? Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. Most evenings smart casual attire is appropriate. Every decision we make starts with that basic rule. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. The OBC is like an initial deposit. A luxurious dining experience in a room graced with fine art and antiques. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. Casual dining is available in the Lido Market every night. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Can it go towards a pre-excursion hotel/transfers arranged thru HAL? Your travel advisor can provide you with additional information if you are interested in this option. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Additionally, you can call the ship directly from the shore. Visit hollandamerica.com for more information. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. LauraS Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Rest assured that your passport will be fully secured by our staff. The line will be adding $100 in onboard spending Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. CC Help Jenn Holland America Holland America Line's 150th Anniversary Offer Includes an IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. The card can only be settled for the amount of the pre-paid Gift Card. popular and unique itineraries. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. It is not that unusual to be given incorrect information by HAL customer service reps. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Oh, well, the bottom line is the money is not available to spend. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. You may request seating time, table size and indicate with whom you wish to dine. I have a $200 obc . $150 from HAL $50 from TA. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Enjoy warm sunshine, shimmering seascapes and vibrant cities. Holland America Line is This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. WebFind the best value cruise sailings to South America in January 2024. All staterooms are equipped with hair dryers. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Thanks everyone. By Holland America No, the cash deposit is the same as the credit card deposit. locations will accept major credit cards, and some will accept U.S. dollars. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. I'm not sure why this "issue" crops up every other week, and people go berserk. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! Sharing of any beverage or the package is not permitted. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage.