Corresponds to Visa's, SCA Exemption Soft Decline. Transaction has been cancelled by the terminal due to below possible reasons: {3OC(v _t>HpqBfBV4o4Fd0oY]WU\e"2"3uj y} Your VX 520 terminal may display a communication error code when a transaction fails to process. No reversal will be generated. Re- scan the QR code again and if problem persists contact the VHQ help desk. In this field of cashless transaction, credit card and credit card machine is nothing but an amazing addition and it has taken the whole financial tech industry to a superior level. Enable to Legacy Protocol support option and Press Enter key to do the Legacy Protocol supported transaction. Remember, merchant credit card software and Comm Server is loaded in Group 1 and Group 2 so you never want to delete memory files from Group 1 or Group 2 nor select the Delete All Groups option. If necessary, you can press and hold the [3] key to feed the paper. In short, call a professional. New Payment Acceptance Equipment. Did not find the answer you are looking for? Inside the terminal there are something like 5 pressure points. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and -Access the printer roll by pulling the release on the top of the cover. In general, 00 is the only approval code our system will return (the rest are all decline codes). Unplug the power supply from the terminal or where it plugs into the wall. 0:00 / 1:44 How to Resolve Common Connectivity Issues with the Verifone VX 520 360 Payments 353 subscribers Subscribe 51K views 5 years ago This video will show you how to resolve common. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE If you download Comm Server successfully but do not see it displayed on the root menu screen, it could be hidden from view due to a firmware configuration. - Balance enquiry has been cancelled . stabbing in stevenage 2022 the remote or network path you have entered is not allowed by your current security settings middle school math with pizzazz book e answer . There are two courses of action to take, one a temporary fix, the other a full repair. JP Morgan Chase Bank, N.A. If its not attached to the lid it has to be replaced as its defective. Transaction has been declined due to the card swiped or inserted is not personalized. This is one of the most seen problems of the Verifone VX520. Now, input the password which is- 1, alpha, alpha, 6, 6, 8, 3, 1. PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. If your Verifone VX520 keeps on asking for a password in the middle of a transaction, that means the keyboard is locked. Press STAR to return to root menu with the date and time and press 4th (last) purple button from the left and select Summary Report. <> If you do not see COMM SERVER listed on the Summary Report then we can definitely conclude its a bad Dual Com terminal that is refusing to recognize the device as Ethernet capable (Dual Com). Some of our partners may process your data as a part of their legitimate business interest without asking for consent. - Paya Looking for something? This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. Jun 25, 2019 at 20:36. Solution To resolve the problem: Check that the Ethernet cable is plugged into the ETHport. VX 520 Color: A brand-new version of the preferred EMV-capable VX 520 that features a 3G choice, a dazzling LCD shade show and gives an improved user experience for business through a new 5-way navigation button and icon-based applications. Plug the power cord back in, and run a test transaction. VX520 Is Not Starting This problem is mostly known as the "reboot loop" problem. ~M34s9sda }J :9Mq6mR#z8D9,'cp:-HNj396PE8d. Then, scroll down, via the second purple button, select Ethernet. Load the roll of the receipt paper from the bottom up. Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. If its not, change it using the purple key. Enable to PIN change option and Press Enter key to do the PIN change transaction. (In quick setup, go to Phone>View>Press Edit on PABX and add the comma>Exit). Transaction has been declined because the Aeon configuration is not available. - Information in the Totals Report can be used to make sure your card reader totals are balancing with your registers. Sometimes users find it a bit difficult to connect the VX520 to the internet and without a proper internet connection, it wont function properly. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. This error means one of two things, ether the ZA (Application Name) or ZT (Terminal ID) values were not input correctly ORthe terminal download file has not been setup on the download server. The configuration parameter is mentioned below: Manual card entry is configurable (enable / disable). Restarting Your EBT Terminal VX510/VX570. Press the star key to ensure you are at the operating system home screen. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE, Confirm the VeriFone VX 520 terminals phone cord is connected to the Phone port on the terminal. Transaction has been declined because the application is blocked. If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. 1793 0 obj - To search using the invoice number (printed on the receipt), press [F4]. In case of customer not proceeding with the transaction, then do nothing. Compare against the serial number recorded on the merchant account and make applicable changes. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. These opinions, findings, or experiences may not be representative of what all customers may achieve. Transaction has failed because of the error in the application. ORIGINAL ANSWER: First you need to understand where this error came from. Invalid token scope. The red key used to be "Clear" on older terminal versions, and old habits die hard. For assistance connecting a peripheral PIN pad to your card reader, please contact the Help Desk at 1-888-886-8869. Do you have a question? Follow these steps to reboot your terminal. Writing this research-based article was a bit toilsome and we hope to be able to help you through that. Follow the call menu promptings for Technical Assistance. Troubleshooting a Verifone VX570 credit card terminal with an "IP Connect Failed" error. Select COMMSERVER. Information in the Detail Report can be used to research a specific customer's transaction in your current (open)batch. Sometimes its seen that the USB port is not working or fails to detect the cable. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. Support Home Terminals & Equipment What programming features are available for my Vx520 (VeriFone) physical credit card machine? QUICK REFERENCE GUIDE | VERIFONE VX | 5 Back | Forward 4 | VERIFONE VX| QUICK REFERENCE GUIDE | Table of Contents VX 520 HOT KEY FUNCTIONS OPERATING YOUR TERMINAL Press the hot keys beneath the display to navigate your terminal's menus. If the problem persists contact the VHQ admin team. - Follow the prompts to locate the transaction. Running these card reader reports does not settle your batch or in any way alter the transactions that have been processed. Transaction has been declined due to the card swiped or inserted is expired. 3. Do the Settlement transaction to complete the pending settlement. .o(;7k3s?8 P@ Please have your merchant ID available for identity verification purposes. Then press F2 and F4 at the same time. Note: You can only add a tip to transactions in your current (open) batch. xY[oFFe%FcCve/-X^DTb89|gRmJRTX-7l*F7Nn5/y-4'?O=J9'vWKYn`g~_T8x6>x`G>e?sJ6txc3h3R4tBV$hf^!|e9Z%RZ|~2g+?K|H$Ee W|PgI4e=]}^+c_-ch& 0sW"94HA,m~ & >^*yFTU=xslZWY.%9g9mzd$Q$TFPq&_QJRtMyZ KCe"X'E{Gi9E .knI0Y"zM/. Transaction has been declined due to invalid expiry date entered during manual card entry transaction. Press Enter key to proceed with the previous transaction in scope. Try after sometime and if problem persists contact the VHQ help desk. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT So, re-load the paper roll or check the condition of the paper roll with the lid. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. Transaction has been declined due to power failure recovery before receiving settlement response. The following are some of the easiest steps to troubleshoot a Verifone VX520: Remove the Terminal from the power supply for around 30 seconds and then plug it back in. This error means there is a problem with the download configuration parameters. - Press edit and change Device ID to different 4 digit ID when it shows "New". Nothing has ever happened like this before. Connect an ethernet cable to the ETH port OR the included phone line cable to the phone port. If you still see the application in one of the groups, then you will need to clear the RAM and FLASH from that group as well. 4. It is possible other control keys (Green arrow/enter, for example) may work, too. - Delay in entering the sale amount, Delay in entering the tip amount, Delay in entering the PIN number, Delay in entering the card number, Delay in entering the CVV number, Delay in entering the account type, Delay in entering the PAN number, Delay in entering the RRN number, Delay in entering the invoice number, Delay in entering the tip adjust amount entry by the operator. 5 0 obj Copyright 2019, Verifone. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. We don't know why this happens from time to time. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. Select REPAIR. Transaction has been declined due to failure of the requested encryption. Initialize all the required parameters before the proceeding with the transaction. Transaction has been declined because the tip has already been adjusted. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. endobj When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. The above-stated steps may fix this problem. y6dbCN-LPz?vmgt 1K'mex*g'q-5 From the Sale screen, press * to open the Home screen. Then retry the download. Press Enter key and request for different card from the customer to proceed with the transaction. If the power cord is plugged in when processing a transaction, unplug the power cord and try again to process a transaction. Select SETUPMENU. Error/decline codes 04, 07, 41, or 43 "Hold Call" or "Hold Card" Description What does error/decline code 04, 07, 41, or 43 "Hold Call" or "Hold Card" mean? -1 Tip Can be adjusted infinitely; 0 disabled; greater than 0 number of times TIP can be adjusted. Resolution These decline codes indicate that the card has been lost, stolen, or otherwise flagged for pickup by the issuing bank. To fix that- Take off the back cover and unplug it from the power plug. are one of the most common problems of the VX520. No financial transaction can be performed without a successful settlement. The display Shift Summary shows ( ). If this situation arises, the only resolution step is to replace the terminal with a new one by following your normal terminal replacement procedures. If not, there is a chance that your I/O module needs a replacement due to a breakdown or so. Transaction has failed because the STAN mismatch has occurred. Find many great new & used options and get the best deals for Battery For VERIFONE CM5 4000mAh at the best online prices at eBay! Press Enter to proceed with the admin management menu. Transaction has been declined due the host server unavailability. We are happy to help. This error was observed on an Omni 3750 Dual Com and displayed after a successful download and reboot where the loyalty app never emerges on the root menu screen. Compare our business checking solutions chart to select exactly which checking account is right for you. Your Verifone card reader uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to Chase after the close of business. All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A. Transaction has failed because of the error in the database. SSL codes 200-299 Declined, card removal needed 200 Declined 201 Card expired 202 Suspected card counterfeit 203 Cashier, contact the recipient 204 Limited card 205 Cashier, contact recipients' security department Your go-to tech troubleshooter! - Press F4 for exit and be sure to save. Step Five: Enter CVV security code, then Enter. We're here to help with your business banking needs. The device always has the same IP address. Transaction has been declined due to the unavailability of PIN reset option. Transaction has been declined because of the error while writing into the database. If the transaction fails again, go to the step 3. Start the download process again. -Remove any empty paper roll. Troubleshoot VeriFone VX 520 terminals. They will need to know their IP, Subnet mask and Gateway IP addresses (They can ask their ISP for that information), Disconnect and reconnect the phone cable from the terminal and the phone jack. Check if their long distance works by calling our auth numbers (18002281257 & 18772664012) on their line. Thats why lets get to know how you can connect it to the internet. Now, plug in the other edge of the ethernet cable inside a port that is open and numbered on the router. Plug the power cord in again, then hold Enter and 7 together to display the password entry screen. -If receipts are not printing and a "no paper" error displays on your card reader: Press Enter key to proceed with the previous transaction in scope. Check port connections on the terminal or router/modem if they are securely connected(try re-plugging it). - Manual Settlement if your card reader is set to manually settle, press the [F3] to select Settlement from the main menu, and then follow the prompts. See Enabling Clerk IDs for troubleshooting assistance. Commercial Bankingprovides businesses with annual revenues ranging from $20 million to more than $2 billion with a range of domestic and international solutions including investment banking and asset management - designed to help you achieve your business goals. In case of Absa merchants - Merchant Number has not been mapped by Altech . Enable to CLA support option and Press Enter key to do the CLA supported transaction. Compare between Business and Commercial line of credit options for your business' working capital needs. Access the EDIT PARAMETERS function on the terminal and verify the *ZA (Application Name) and *ZT (Client ID) are correctly configured. Full Circle. In the past twelve months, the 360 Payments team has processed more than $1.4 billion in credit and debit sales, and has been ranked in the Inc. 5000 list of fastest-growing private companies for the past three years. Does the location have Router and Modem or is it a Router/modem combo? Document Type. Check Terminal Comm settings (Enter>Setup>Comm): Try toggling FastConnect or Reconnect (Setup Menu > Comm), Try a different phone line. Press the F2 button and the No answer will be selected. If this message appears on bootup it means that the VMAC operating system has either not been installed or running properly and needs to be reloaded. Transaction has been declined because the NII entered is not valid. Enter the correct terminal ID or contact VHQ admin if problem persists. You can verify this by running your fingernail down the side of the paper it should leave a line. Swipe or insert the card properly to proceed with the transaction. Step Two: Enter sale amount using keypad and press Enter. Your terminal supports EMV chip and magnetic stripe cards. Your VX 520 terminal may display a communication error code when a transaction fails to process. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. If this doesn't work, ask your client to contact their processor and find out the new VeriFone Sys Mode menu password in order to access the necessary screens to complete the download process. The terminal code must be right. Press the star key to ensure you are at the operating system home screen. Transaction has been declined due to failure of the MAC key generation. Account Type Error, Closed savings account, or restricted for closing, Closed credit account or restricted for closing, Closed credit facility cheque account or restricted for closing, Closed cheque account or restricted for closing, Transaction did not complete normally at terminal, Transaction not supported by the card issuer, Declined, transaction processed offline by terminal, Declined, terminal unable to process offline, Declined, transaction processed offline after referral, Partial, Additional Customer identification required, Additional customer authentication required (CDCVM/Passcode/Biometric). - In same list, scroll and select Merchant Host. Transaction has been cancelled because there is a security key error. Make sure to type the following passcode-, i) Click on- 1, Alpha, Alpha, 6, 6, 8, 3, 1. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. - The receipt will print and the Void is complete. From payment processingto foreign exchange, Chase Business Banking has solutions and services that work for you. Transaction has been cancelled because there is a problem with the printer. Transaction has been declined due to failure of the Token authorisation. Follow the call menu promptings for Technical Assistance. - To search using the last four digits of the customer's card number press [F3]. 4.5 4.5 out of 5 stars (97) $6.99 $ 6. -Press [F2] to search for authorization-only transactions. Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF Configure the correct host information or contact VHQ help desk team for further support. Parent transaction is not present in the current batch Save my name, email, and website in this browser for the next time I comment. Over the Memorial Day weekend, Verifone VX520 terminals across the country began failing. Chase Merchant Services provides you with a more secure and convenient ways to do business. Op Daily Summary The terminal prints a report titled "Shift Report". Access user guides and reference manuals of Verifone products Estate Management, Development Tools and Portals Estate Management, Development Tools and Portals Access our portals. - Follow the screen prompts to search for a previous transaction. It must match with the one that is in Vericentre. -Tear off the excess paper. Looks like I'll just have to pass this on to the president and let him decide which way to go. -Close the paper roll cover by gently pressing directly on the cover until it clicks. What do I do if my terminal displays a TAMPER error? The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. Note: You can connect both Internet and phone cables to the card reader, so that your card reader can automatically switch over in the event of Internet connectivity problems. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. Confirm if the merchant needs a dial prefix (i.e. VeriFone's new, future-proof repayment acceptance systems feature:. Instructions for changing the date and time in your VX520 terminal. Transaction has been declined due to failure of the MAC validation. Select Force. The communications chip is damaged and the terminal must be replaced and repaired. The amount included the cash back ceiling limit as well. Now, enter the passcode that is in the file of the Vericentre. %PDF-1.6 % Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. 2015-08-27 00:00:00. - Select Detail Report to print detail information for each transaction in your current (open) batch. Press Enter key to proceed with the previous transaction in scope. Its also possible the loyalty application itself is loaded into two separate GIDs (groups). Based in the Bay Area with clients throughout the United States, the company is committed to providing the best technology for its merchant partners and clients. Transaction has been declined due to connection with the host is not successful due to transmission problem. -If you are going to use an Internet connection, plug one end of an Ethernet cable into the card reader's Ethernet port, which may be labeled as "ETH" or "10Base-T." (These cables are very common and are technically named "Cat5 cables.") Sorry--Red X. Now, examinees the state of the roller which is in the lid. If group ID #1 is not already listed, enter it and press the enter button. -If you want to void a different transaction, search for it by pressing [F2]. Press 3, Alpha, Alpha, and *DHE will show up. Help manage cash flow fluctuations, expand into new markets, or finance accounts receivable. This error is almost always caused by a noisy phone line and can strike at any time during the download process. Wait until the Commserver screen appears. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. The port must be 443. -Lift the printer cover up and back. Unwind the paper roll past any glue residue. Transaction has been declined because the merchant is not supported. Verifone VX520 EMV Cash Advance Merchant #: Merchant Name: Visa/MC Voice Authorization: . If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. If this error message repeats, escalate issue to Technical Support for investigation. This issue originates from the merchant's credit card processor, which placed a block on the machine preventing 3rd party application downloads (and hence 3rd party transaction processing beyond credit/debit cards). If pressing 0 does not load Comm Server, try every other button on the keypad. Error Codes Guide The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: Please review its terms, privacy and security policies to see how they apply to you. Free shipping for many products! Please have your merchant ID available for identity verification purposes. VeriFone VX520 - How To Repair IP/ Ethernet Connection. Note: Asterisks appear on the screen as the password is keyed in. Maybe it has a short? If you are using a pin Pad for debit purchases, plug this in before plugging the terminal into a power source. During the unzip process after download, if the terminal returns FILE AUTHENTICATION ERROR either once or multiple times, it is likely the terminal has been signed by the processor who originally ordered the machine. Seeing an error message on your card reader? Transaction has been declined due to the card is removed while the transaction in progress. Select Terminal. In extremely rare cases, AFTER successful download, the terminal will not install the VMAC operating system nor any other 3rd party software. Transaction has been declined because the STAN mismatch has occurred. Buy or plug your VeriFone terminal into a Wi-Fi Range Extender directly instead of direct connection to the cable modem. In that case, you will have to call your service operator. Transaction is not allowed because the batch is not empty. To Change the date, Use the number pad to press the option that correlates to Edit Date. To get the value, press 0, and after that, press enter button so that you can save the parameter. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. So, lets jump straight to it. -When finished, replace the paper roll and close the compartment. Enter the installed password of the system menu. Invoice number is not valid From the Commserver screen select the purple reprint button to go into the diagnostics menu. Press Enter key and request for a different card from the customer to proceed with the transaction. Contact Technical Support for assistance. When you are prompted for the password and enter the wrong password continue pressing the green ENTER button repeatedly a few times and observe whether the screen prompts you to enter a new password. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT. You can do it simply by simultaneously pressing button ENTER (green button) and number 7 or functional buttons F2 and F4. In case of admin not proceeding with the transaction, do nothing. Transaction has been declined due to failure of the requested decryption. checkbox. Getting a VeriFone EMV Vx520, FD55, Vx510, Vx570 CAPK expired error message? What programming features are available for my Vx520 (VeriFone) physical credit card machine? - To search using the clerk/server ID who entered the transaction, press [F1]. Transaction has been declined because of the error while updating the database. 1824 0 obj #K MAX_TIP_ADJUST_COUNT: