I love the flexibility. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Push existing Okta groups and their memberships to the application. Relationships are built on a strong foundation of trust and Login to track your existing support requests. To accept cookies continue browsing as normal. With VirtualFlex, theres no need to overstaff. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Find Out How & Apply . (sales@liveops.com) Press & Media. 7,827 Followers. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. About Liveops. Single Sign On. Want to become a Liveops agent? Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members. transparency. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. The background check requires a $24.99 processing fee paid directly to our vendor. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Director of Customer Care, healthcare organization. You are your own boss and set your own hours so there is a great work/life balance. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. As of July 18, 2022, all certification courses are FREE. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Sign an Independent Contractor Agreement. To find out more, read our Privacy Policy and Cookie Policy. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Your connection to your customers/clients is the most important part of your job. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. View our background and credit check requirements here. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Liveops exists to improve people's lives, and . To accept cookies continue browsing as normal. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Returns the exact phrase match within quotes. What I wish I knew the first time I filed self-employment taxes. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Find Out How & Apply . I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Flexibility. The agent community sits at the core, and we dont take this lightly. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. FLEXIBILITY AT SCALE. Liveops is a legitimate company. Community. Set your own schedule to work around your life. Sign-On: Liveops Agent Services LLC Site. The cons are being able to work in your own home. Build a thriving work-at-home business providing remote customer service for top brands. Dorm Decor Ideas || Explore Detailed Information. Join the company voted one of the Best Places to work in Arizona. I have children who are active in sports, so it allows me to be there when they need me. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Their consistency, professionalism and customer service are unparalleled in the industry. IT Support Logo. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Your customers deserve the best at every touchpoint. Earning potential. Post in the comments section of this video.Thank you for 2,360 subscribers! They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Flexibility. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. This app integration supports Single Sign-On. The freedom of an entrepreneur. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We believe every voice matters. Employer Matching Opportunity, 100% Employer Paid Life Insurance Creates or links a user in the application when assigning the app to a user in Okta. View our background and credit check requirements here. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. There is absolutely no paid training. Save my name, email, and website in this browser for the next time I comment. @Liveops. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Find Out How & Apply . Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. Attack Protection. Were here to improve peoples lives. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Please update your browser to the latest version on or before July 31, 2020. Money is amazing, but like every job there are flaws. Agent Login. The background/credit check requires a $45 processing fee paid directly to our vendor. Enjoy the freedom and flexibility of being your own boss. We use cookies to improve your experience on our website. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Create success for our clients by working cross-functionally to build strategies that maximize program results. Cons are having to provide your own equipment. We call the agent community Liveops Nation. - Liveops The modern contact center. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Healthcare and Medicare enrollment can be complex. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Sign an Independent Contractor Agreement. The VirtualFlex platform delivers the right agent at the right time, with the right results. Please update your browser to the latest version on or before July 31, 2020. The background/credit check requires a $45 processing fee paid directly to our vendor. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. Learn more about us at www.liveops.com. Learn how. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. We didnt just evolve the remote contact center model, we revolutionized it. Note from the editor: The author, Shelly Strom, is a longtime freelance . This means you can choose when, where, and how often to work! The fees paid cover services provided in the two weeks prior to the payment date, if submitted. The workplace culture is amazing. HSA and PPO Options Managing multiple systems, programs, and screens simultaneously. Accounts can be reactivated if the app is reassigned to a user in Okta. Excellent company! Forgot password? Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Answer. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Okta updates a user's attributes in the app when the app is assigned. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops offers the opportunity to be able to set your schedule as an independent contractor. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Join the Liveops corporate team and help improve peoples lives. LiveOps will not sell or share your information with third parties for marketing purposes. Push either the users Okta password or a randomly generated password to the app. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Universal Login. irda online agent registration portal& 39, liveops agent portal and liveops nation com. Its not easy to find a flexible team of experienced agents who understand your brand. Efficient. Passwordless. Conducting inbound/outbound customer service calls. Director of Customer Care, healthcare organization. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Its why weve led the industry in virtual flex agent services for more than 20 years. The agent community comes together . See Capabilities for more details. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. Liveops exists to improve people's lives. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. We use cookies to improve your experience on our website. Without a doubt, they are the most organized company weve ever worked with. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. Liveops energizes agents through rewards and recognition. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Their consistency, professionalism and customer service are unparalleled in the industry. Im also a nurse. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Our developer community is here for you. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Username / Email. Cons. 3,309 Following. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Go Further; Marketplace. Also shoutout I recommend both new and veteran agents watch this entire video. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. We source for impact by empowering and celebrating those with initiative. With this strategy, everyone wins. Add this integration to enable authentication and provisioning capabilities. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Thank you for sharing your experience with everyone! This login is to access our Shiftboard online scheduling and people management system. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Learn about Liveops Enterprise Solutions Click Here . This te. If not, reach through the comment section. Forgot your password? Required fields are marked *. Hard to get in contact with managers for help. You can also manage cookies in your browser settings. Are you an employee? This means you can choose when, where, and how often to work! This means you can choose when, where, and how often to work! Virtual. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Scottsdale, AZ liveops.com Joined January 2009. . Norms exist to be challenged. You can also manage cookies in your browser settings. View our background requirements here. Remember me. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. I love the freedom element. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Disability Plans, Learning Opportunities Liveops brought a new level of professionalism to our needs. They are empathetic and committed to each interaction with your customers. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Innovate without compromise with Customer Identity Cloud. Your customers deserve the best at every touchpoint. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Documenting details of calls and customer interactions. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. So how much can you earn? Researched & Written by Ann Rozier on the FlexJobs Team. The agent community comes together . This login is to access our Shiftboard online scheduling and people. We endeavor to do the right thing, every time. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. We've been partnering with Liveops since 2010 for all our inbound needs. Secure your consumer and SaaS apps, while creating optimized digital experiences. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Password. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Virtual Agents | Blog. Liveops: Flexibility. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. Sign an Independent Contractor Agreement. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Without a doubt, they are the most organized company we have ever worked with. Log in. Duo Security for MFA | Okta. Sign an Independent Contractor Agreement. !#liveops #seoulbox #onlineincome Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. You are using an unsupported browser. Dont let the next surprise get in the way of delivering a great customer experience. You get to dictate when and how often you commit to providing services. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Want to become a Liveops agent? option Add a new device appears in Duo Mobile settings. Import the user attribute schema from the application and reflect it in the Okta app user profile. When unexpected events occur like global pandemics health needs can rapidly change. Groups can then be managed in Okta and changes are reflected in the application. Support. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Organizations. Compensation . option Add a new device appears in Duo Mobile settings. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. Website. https://www.liveops.com . View our background and credit check requirements here. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Click here for technical info. Actual earnings may vary depending on client opportunity and support required. The hardest part of the job is when the call volume is low. Main hustle or side gig its all up to you. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. National and Local Networks, 401(k) (Traditional and Roth) Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. Either search term value. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Grow your home business through Liveops client network, working with the brands you know and love. A hallmark of Liveops is the idea that learning and improving are never done. My only issues with liveops is the pay amount and the delay in receiving my pay. Login. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. We encourage ideas from everywhere. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Login here. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Copyright 2023 Liveops, Inc. All rights reserved. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Empathy is part of Liveops agents DNA. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Want to become a Liveops agent? To accept cookies continue browsing as normal. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Read more. Improving Peoples Lives. VirtualFlex is more than just a contact center model. Tuition Reimbursement. If you love helping improve peoples lives we want you to work with us. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week.