Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. You're able to quickly input and retrieve data while working with the customer on the telephone. I was responsible for keeping up to date with daily schedules and routines and managed all of . Customer Care Representative, Human Resources - Virtual Job in Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Alight Solutions Customer Care Representative Jobs Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Demonstrate a positive attitude, self-awareness and embrace feedback then the employee has changed 1 company and 1 job. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative, Human Resources - Virtual Customer Care Representative - with Growth Opportunities at Alight today! Customer Care Representative Human Resources. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Ten paid holidays per calendar year (8 fixed and 2 floating). Alight Easy 1-Click Apply. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - At Alight, we are reimagining how people and organizations thrive. Alight Solutions Customer Care Representative Salaries * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Benefits start on your first day of employment, Programs & activities that give back to our. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. See our awards. Get hired today! Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Posting id: 823465203. Our story starts with a simple universal truth: Every business is a people business. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions Customer Care Representative Reviews All Rights Reserved. You will be notified during the hiring process which checks are required by the position. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Read more Join our team. Our commitment to Diversity and Inclusion. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Career Development & Growth: We provide ongoing training, coaching and development. Tasks to include in a Customer Care job description . Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Scroll down below to view similar jobs . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Acknowledging and resolving customer complaints. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight Solutions Jobs & Careers - 112 Open Positions | Glassdoor Average Alight Solutions Salary | PayScale You can also receive alerts via instant message. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual - LinkedIn You will be notified during the hiring process which checks are required by the position. Insurance Health insurance Their job is to help ensure customer satisfaction. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Visit the company website to obtain information on the company and review the job description prior to your interview. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. This is a 6 months project and we offer Full Time Shifts (Rotating). Copyright 2023 Grabjobs Pte.Ltd. Are you interested in helping us shape the future of work and life for organizations, people and their families? * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Customer Care Representative, Human Resources - Virtual Job in Tampa Averages based on self-reported salaries. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. You will be notified during the hiring process which checks are required by the position. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. This training will take place during the first 5-weeks of your employment, and the hours are full time. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Si es as, entonces ReedGroup es para ti! Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Reporting Relationships Customer Care Representative (Open to Eastern & Central Time Zones) Job Check out our current jobs that have a virtual/work from home option. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. At Alight, we believe a company's success starts with its people. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Interested in Workday positions? You have already created a job alert with same filters. Pros. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. 2023 Snagajob.com, Inc. All rights reserved. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Qualifications for a job description may include education, certification, and experience. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. There is no travel required for this position. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. 105,000+ Customer Care Representative Jobs in United States - LinkedIn Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Because transformation takes a workforce. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. You are 2023 Our story starts with a simple, universal truth: Every business is a people business. Explore careers Media or Investor inquiries? Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.